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Property Location With a stay at Flatiron Hotel in New York (Chelsea), you'll be minutes from Madison Square Park and The Institute of Culinary Education. This 4-star hotel is close to Empire State Building and Macy's.Rooms Make yourself at home in one of the 64 air-conditioned rooms featuring iPod docking stations and minibars. Wired and wireless Internet access is complimentary, while 37-inch flat-screen televisions with cable programming provide entertainment. Private bathrooms have designer toiletries and complimentary toiletries. Conveniences include laptop-compatible safes and desks.Rec, Spa, Premium Amenities Make use of convenient amenities such as complimentary wireless Internet access, a television in the lobby, and complimentary use of a nearby fitness facility.Dining Enjoy a satisfying meal at a restaurant serving guests of Flatiron Hotel. Quench your thirst with your favorite drink at a bar/lounge.Business, Other Amenities Featured amenities include a 24-hour business center, limo/town car service, and a computer station. Event facilities at this hotel consist of a conference center and a meeting room. The Flatiron Hotel is a hotel..
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Descriptionclass="small" style="text-align: justify; font-size:11px;">Property Location With a stay at Flatiron Hotel in New York (Chelsea), you'll be minutes from Madison Square Park and The Institute of Culinary Education. This 4-star hotel is close to Empire State Building and Macy's.Rooms Make yourself at home in one of the 64 air-conditioned rooms featuring iPod docking stations and minibars. Wired and wireless Internet access is complimentary, while 37-inch flat-screen televisions with cable programming provide entertainment. Private bathrooms have designer toiletries and complimentary toiletries. Conveniences include laptop-compatible safes and desks.Rec, Spa, Premium Amenities Make use of convenient amenities such as complimentary wireless Internet access, a television in the lobby, and complimentary use of a nearby fitness facility.Dining Enjoy a satisfying meal at a restaurant serving guests of Flatiron Hotel. Quench your thirst with your favorite drink at a bar/lounge.Business, Other Amenities Featured amenities include a 24-hour business center, limo/town car service, and a computer station. Event facilities at this hotel consist of a conference center and a meeting room. The Flatiron Hotel is a hotel..
Traveler Reviews brought to you by
9 W 26th St, New York City, NY 10010-1003
Ranked #374 of 498
hotels in New York City
TripAdvisor Traveler Rating:
Jun 9, 2019
This was by far the worst hotel I've ever stayed in.
1. My heating broke in the middle of the night and I therefore woke up in the morning and...
This was by far the worst hotel I've ever stayed in.
1. My heating broke in the middle of the night and I therefore woke up in the morning and my room was a FREEZING 9Â°C (48Â°F) (this was during the month of January). I had to change rooms, however the very unpleasant/unprofessional manager did not even offer to give me a partial refund (not even the resort fee for that particular night).
2. The rooms are in terrible condition compared to basically all other hotels I've ever stayed at in NYC. My bed sheets were even stained with blood, so I had to ask them to come change them. If I hadn't been so busy working, I would definitely have left.
3. Also, if you enjoy taking a warm shower, this is definitely not the place to stay.
I could go on and on but I don't feel like wasting more time on this terrible establishment which in no way meets the standards of a 4-star hotel (have a look at the other reviews, they speak for themselves). STAY AWAY!!!
I remember when this hotel first opened, and it seemed like a fun place, especially the dramatic aquarium in the lobby. The location was near to an event, so I...
I remember when this hotel first opened, and it seemed like a fun place, especially the dramatic aquarium in the lobby. The location was near to an event, so I chose it. However, I was surprised upon checking in at the low tech things they did (like take a copy of my license which did make me feel like a valued guest but someone on probation). I am not a fan of additional fees and did not like being told of the "mandatory" facilities charge. Why not include it in the price instead of pulling a bait and switch? The room itself was fine, but the TV in the bathroom mirror was bizarre, and I couldn't figure out how to operate it. Not sure I would stay here again.
The front desk clerk clearly knew when I walked in that they had given away my room but pretended to look up my name, then my confirmation and was adamant...
The front desk clerk clearly knew when I walked in that they had given away my room but pretended to look up my name, then my confirmation and was adamant I had no reservation or maybe it has been canceled when I showed my confirm. When I showed her the credit card charge they had already run that evening then she claimed the reservation was for the next night despite the printed confirmation with the correct dates! She never apologized and only offered to reverse the charge, continuing to lie about my reservation so she would not have to find me another room! I ended up looking for another room and walking to another hotel at 1am! I will never book this hotel again!
Not a 4 star, pathetic breakfast consisting of cold coffee from a perculator that has seen better days, yogurt, black bananas and cereal. Room was good, charged us twice and...
Not a 4 star, pathetic breakfast consisting of cold coffee from a perculator that has seen better days, yogurt, black bananas and cereal. Room was good, charged us twice and then corrected the bill. Never again.
BEWARE! Read this entire review before thinking about booking this hotel.
Apr 28, 2019
This is NOT a 4 star hotel, I repeat, NOT A FOUR STAR HOTEL! It is closer to what I would imagine a 1-2 star hotel would be like. It...
This is NOT a 4 star hotel, I repeat, NOT A FOUR STAR HOTEL! It is closer to what I would imagine a 1-2 star hotel would be like. It was by far the absolute worst hotel experience I have ever had( if I thought my previous worst was bad, this hotel made that one look like the Plaza). The Flatiron set the bar at an entirely new low.
My boyfriend and I booked our room the morning of our stay based entirely on the pictures shown online and the fact that this was listed as a 4 star hotel, this was a huge mistake. We booked the king room which according to the website was roomy, bright and clean, with fresh flowers and a stately bathroom featuring a jetted bathtub, in a hotel listed as having been built in 2011. That was all a charade because the building is dark and old and the pictures online are not at all an actuate representation of what the hotel actually looks like.
Letâ€™s start with check in, we arrived at the hotel between 12:30-1PM, the â€œlobbyâ€ should have been a dead giveaway to what we were walking into. First, there is a large dirty fish tank in the middle of the room, the water is cloudy and the fish look like they are dying. To the right there is an area with dated window treatments and old restaurant booths sporadically placed around the room. This is confusing because there is no restaurant and â€œbreakfastâ€ (we will talk about this in a second) is â€œgrab and goâ€. To the left is the check in area, consisting of ratty old mis-matched furniture and a counter in the corner that serves as their â€œfront deskâ€. This area was filthy, and standing behind those piles of papers, boxes and wires stood our first encounter with the Flatironâ€™s awful customer service. As we entered and approached the desk, this woman did not greet us, welcome us, or even smile. We said hello and gave her our name, but without even checking, she told us that our room was not ready yet and would not be for awhile. This seemed odd because the lobby was empty, and the hotel was eerily quiet, (this was the case for the majority of our 3 night stay, as we never saw or heard anyone on our floor and only saw 2-3 others in the lobby) so I am not sure how they did not have a room ready, but OK. The woman said they would hold our bags in their baggage area (this is listed as an amenity on their website) and we could come back to check in later. After a morning of traveling, this was a little annoying, but we tagged our bags and left. We went to lunch and a quick museum and by 3PM, we assumed the room would be ready, so we called to ask. WRONG! The same rude woman answered the phone and in an annoyed tone, told me that our room would not be ready until at least 4. At this point, we are tired, frustrated, and just want to relax before our evening plans, but we are able to kill another hour walking around. When we returned to the hotel, the rude woman reluctantly checks us in, and to my horror I noticed that our bags are still sitting exactly where we left them in front of the desk! I assume this means that they donâ€™t have a bag room because our bags just sat out in the sketchy lobby for hours. There was no porter/bell hop to help us with our bags(as listed online), so we grabbed our luggage, took our keys and headed to our room via the dilapidated elevator. This elevator was as scary as it was disgusting. The kind of elevator that you hold your breath on, not only because it is so dirty, but because you think that if you breathe it may stop working and you will be stuck in it forever. The elevator also does not have key access, so anyone can wander off of the streets and onto the guest floors. Upon exiting the elevator, we stepped into a dirty, dark hallway that was straight out of a horror movie. Dim lighting, cobwebs, dirty old carpet, paint chipping off of the walls, the whole works. We get to our room and open the door, and it gets, if possible, worse. With a loud bang, the door slams behind us(because there was no slower arm) and we enter this weird corner room with so many angles. Youâ€™d think that because it was a corner room, it would be bigger, right? Wrong! This room was MUCH smaller than all of the rooms shown online, the carpet looked older than the lobby furniture, the walls were peeling and dirty(you could see layers of handprints and gunk when the light hit at different angles), the window treatments were dated and stained, the furniture was chipped and beat up, the windows were dirty and old, and the room was stuffy and hot(even though it was only April). We looked around and tried to find something that would make the room better, but we never found it. Remembering the reason we booked this hotel (the beautiful bathroom with the jetted tub!), I excitedly opened the bathroom door, only to be met with more disappointment.
The bathroom was black, totally black, with black floors and walls, not at all like the beautiful bright colors shown online. It was so dark, like God forbid if you dropped something on the floor, it would probably disappear into the black abyss and you would never see it again. It was terrifying to even use the bathroom because all I could think about while sitting on the toilet (making sure to not let my feet touch the floor) was â€œwhat am I not seeing in this dark bathroom?â€. It was also tiny, not at all like the large bathrooms pictured online. How small you ask? Well, to enter the bathroom, you had to step in, go all the way back wall so that the door(which barely cleared the toilet) could close. You could not even get to the shower if you left the door open(unless you wanted to climb over the toilet). If youâ€™re a couple, forget having two people in there at once. To brush your teeth together, one of you will have to stand in the bedroom. If two people are trying to shower together, one of you will have have to step in, close the door, cross to the shower, open the shower door, get in, close the shower door, yell to the other person to open the bathroom door, step in, close the door, cross over and enter the shower. I often wondered, â€œ if this is a deluxe bathroom, what does a standard bathroom look like?â€ If youâ€™re expecting the mirror TV to work, you will be disappointed. I am not sure why this is an option in such a tiny bathroom as it is just an inconvenience (there is a just a black square where your face reflects). The mirror did have a light, but donâ€™t expect to be able to do your makeup in this bathroom because somehow the mirror lightâ€™s odd blue hue makes the bathroom seem even darker. In place of the missing tub, our room had a shower that was supposed to have different modes and settings, none of which we could use because you could not change between the overhead and body jets, so it may as well have just been a basic shower head. The shower also leaked despite the door being closed, so when exiting you stepped into a puddle of water and sopping wet towels(which could not be hung to dry afterwards because there was no towel rack). Speaking of leaks, the sink faucet also leaked, leaving a puddle of water on the counter which soaked everything I left out on the first day. There is no soap dish, so expect the counter to be not only wet, but also soapy. The website boasts about their â€œdesigner toiletries and hair dryersâ€, and while the toiletries did smell nice, they were not replaced by housekeeping and the hair dryer was old and smelled of burnt hair.
Back to the room, the tiny, tiny room. Be prepared to smash your shins on the bed platform literally every time you walk around the bed. The mattress is absolutely awful, never in my life have I slept in a bed this old and uncomfortable(this includes those awful ones in college). You will literally feel every single spring inside of the mattress and I promise you will wake up in pain. The room has no dresser, there are drawers under the bed, but not all of them open. There is a small table under the tv across from the bed, but no end tables. A garbage can sits where a nightstand should be on one side, so you can imagine how that will smell when you wake up after disposing of food cartons. There is no safe in the room despite it being listed as an amenity, and the mini fridge kept falling apart and overheating. It was also empty despite the website listing it as containing a fully stocked mini bar(something that you might find yourself in need of if you book this hotel).
It quickly became apparent to us why the hotel was so dirty. During our 3 night stay, we only had housekeeping once. That means that our bed was only made once, our trash was only taken out once, and we were only given fresh towels once over the course of our entire stay, despite pressing the housekeeping button. We checked in on Saturday and housekeeping did not come until Monday. Not Monday morning, not Monday afternoon, but Monday evening! After returning from a long day in the city (around 5PM) we just wanted to relax. Walking down the hall we noticed that our door was propped open and the housekeeper was inside. She eagerly invited us in(without having us verify that we were even staying there) and asked if we wanted her to skip our room, but that was a big heck no as it had not been serviced since our arrival, so we opted to wait in the lobby for her to finish. Unfortunately, the room was still quite dirty when we returned 30 minutes later as she had only made the bed, taken out the trash and given us new bath towels (no hand towels, washcloths, or bath mat).
Possibly one of the worst issues with the room was the lack of AC or airflow. As soon as we arrived, we put the AC on because the thermostat read 70 degrees and we prefer a cooler room. We did not feel an immediate change, but assumed that like everything else it the hotel, the AC was probably old and might take awhile. Fast forward to the middle of the first night, Waking up covered in sweat, I check the thermostat which had risen, so I turn it all the way down(~50F) and go back to sleep. By the time the sun came up, the room was so hot and stuffy and we were covered in sweat. After showering in the leaky dark shower, we headed out for the day, stopping at the front desk to complain about the AC on the way. We were informed that the AC in the building had not yet been turned on and that several other guests that had made the same complaint about the temperature of their room. We were told that we should turn the thermostat off and open a window. I explained to the gentleman that our windows had been painted shut(I found this out in the middle of the night when I tried to open them after smashing my sweat covered shins on the bed for the umteenth time). He took our room number and told us that he would send maintenance up to fix the AC issue, or at the very least, open the windows. This made us feel better and we left for the day. When we returned that night, the problem had not been fixed and the room was a sweltering 79 degrees. That night was worse than the first and again we woke up wet sheets. Once again, on our way out for the day we stopped at the front desk to complain, but nobody was there. We waited a few minutes for someone to come back, but nobody returned, so we stopped and explained our problem to a man who we assumed to be the missing bellhop/doorman(this was the first time in 3 days that we had seen him). Thinking back now, he very well may have been some random person who wandered into the hotel because despite giving him our room information and him telling us he would have the front desk take care of it for us, it was still not taken care of when we returned several hours later. The AC never came on during our stay, our windows were never opened, and we were never even offered a fan. I could not imagine staying in this hotel in the summer or on one of the higher floors, because of how hot the fifth floor was in April. Upon reading reviews of this hotel, my educated guess is that this hotel does not have a working HVAC system because many other guests have complained about not having heat and AC throughout the year.
Additionally, this hotel comes with its share of additional charges. You will be charged a $10.00 refrigerator fee for that broken refrigerator and a $28.69/night resort fee. Although this is common for most NYC hotels, it felt like a rip off here as we only saw a few of the items listed as included in the fee. According to the website, the resort fee includes the following:
-Breakfast (Sugary kids cereals, open containers of milk, and coffee in paper cups.) -Business center (not sure where this was because I never saw a sign for it, but if it's anything like the rest of the hotel, itâ€™s probably a Windows 98 desktop on a folding table somewhere) -Internet (the WiFi was slow and failed often) -Daily newspaper (we were not given one for the length of our stay, nor did I see any in the lobby) -In-room safe (how are you charging a fee for this? We did not even have one) -In-room bottled water (2 bottles of warm Poland Springs) -Daily Housekeeping (we only had this one time)
To sum up our stay in a pros and cons list:
Pros: -The toiletries smelled nice -The location
Cons: -No real lobby -Poor customer service -No bag room, leave bags in lobby at your own risk -Room not ready upon arrival -Breakfast was a joke -Lobby, elevators, halls and rooms are old, smelly and dirty -Room was tiny and not as pictured online -Bruised shins from bed platform -No dresser or nightstands, under bed storage drawers didnâ€™t all work -Uncomfortable old bed -No housekeeping -AC did not work, no airflow in room. -Empty mini fridge kept falling apart and overheating -Dark cave-like bathroom -Bathroom was smaller than pictured and did not have a tub -Shower did not change modes and leaked onto floor -No soap dish and sink leaked -Mirror TV did not work -Hairdryer was ancient and smelled like burning hair