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Transformatorweg 36, 1014 AK Amsterdam, The Netherlands
1,779 Reviews
Ranked #183 of 387
hotels in Amsterdam
Travellers' Choice 2019
Bargain
GreenLeader Bronze level
TripAdvisor Traveller Rating:
Value
Rooms
Cleanliness
Service
Excellent
406
Very Good
927
Average
347
Poor
60
Terrible
39
true
Recent Reviews:
505PatrickS
Sliema, Malta
Trip type:
Business
Upgrade the service
11 Feb 2019
This is my last ibis hotel if the service in the rooms not upgraded for the needs of 2019
When you spend money to a hotel expensive like as this...
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This is my last ibis hotel if the service in the rooms not upgraded for the needs of 2019 When you spend money to a hotel expensive like as this you pretend that in the room you have the Basic things like kettle soup good towels and much more not only the room clean but still needs to be checked by the supervisor before other guests go’s in not to fined used towel hidden behind the pillow extra A swell the restaurant need to de upgrade the food -Good things that was good the front desk staff was very helpful -Internet was good -The Mini market was good
van de Vinne S, Manager at Ibis Amsterdam City West, responded to this review
Dear Patrick
Thank you for taking the time to tell us about your experience at the ibis Amsterdam City West. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.
At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that i have shared your feedback with our housekeeping department. To address the problem and prevent future occurrence.
We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.
Sincerely,
Susanne van de Vinne Operations Manager – Ibis Amsterdam City West
Me and my partner booked this hotel on a good deal provided by Accor hotels. We were looking for somewhere cheap with easy access to the centre of Amsterdam for...
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Me and my partner booked this hotel on a good deal provided by Accor hotels. We were looking for somewhere cheap with easy access to the centre of Amsterdam for our 3 day trip. We arrived at the hotel 4 hours early before check in due to our flight time and were delighted that the lovely receptionist said our room was ready and we could check in early for free.
It was easy to get to the hotel from the airport, no need for a 50 euro taxi, just take train to Sloterdijik station and then Metro M50 to Isalatorweg and you will see the hotel 2 minute walk. We purchased a 3 day travel card so we could use al public transport unlimited amounts during our stay which saved us a ton!
We were given a room on the 8th floor which gave a nice view, especially at night. The room was clean and well presented, it was very small but fine for us as we were planning to explore most of the time. We found the bed nice and large but quite uncomfortable and very hard but not sure if this is just personal preference. The bathroom was a tiny little pod which looked and felt like an aeroplane toilet which was a little strange but did the job. Tv and safe in room, no fridge. No heating but the room was really warm anyway,
Amsterdam Centre really easy to access, there is a bus stop just across the road, take the 22 bus in direction of Muiderpoorterstation and get off at central station. You can take bus number 22 to go back form the centre as well and the bus runs until just after midnight.
We didn’t try breakfast as we prefer to eat out and it seemed too expensive at 18 euros pp. The hotel had a small bar and coffee area near the reception. There is nothing around the hotel such as shops or restaurants so plan to get all you need in the centre. There are some nice places to see if you get off the bus along the route to the centre as well.
Overall, we were pleased with the hotel because of its good location, nice staff, easy access and cleanliness. If we went to Amsterdam again we would perhaps pay a little more for something a tiny bit more luxurious as comfortable but if you’re just looking for somewhere to lay your head for a cheap price, this is the place for you!
van de Vinne S, Manager at Ibis Amsterdam City West, responded to this review
Dear Ashleigh.
Thank you for sharing your feedback, we are happy to hear that you enjoyed your stay in our hotel. And had the occasion of enjoying Amsterdam.
For a next time if you would like booking the breakfast online gives a reduction on the price. Also we always serve a small breakfast in our bour for 4.50 ( cup of coffee with a croissant). I will make sure to share your feedback with our team.
Highly recommend this hotel, great location between airport and city centre, loads of stops nearby for public transport. The number 22 bus stops right outside the hotel and runs into...
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Highly recommend this hotel, great location between airport and city centre, loads of stops nearby for public transport. The number 22 bus stops right outside the hotel and runs into the night. Room small and basic but suited our needs perfectly, as we only wanted a base to lay our heads while we explored the city. There’s nothing by the hotel in way of restaurants or activities but it only takes 10-15 minutes to reach the centre (bus is quickest). Staff very friendly and rooms nice and clean - bed was so comfortable! Would definitely stay here again
van de Vinne S, Manager at Ibis Amsterdam City West, responded to this review
Dear Sarah,
Thank you for sharing your feedback, i will make sure to share your feedback with the rest of the team. Good to hear that you enjoyed our bed, hoping it will make you come back ;-)
Wishing to welcome you soon again in our hotel.
Kind regards Susanne van de Vinne Operations Manager
It is a little bit far from downtown , but it doesn't matter. The hotel is very good, the atmosphere is nice, the lobby made me pay attention to the...
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It is a little bit far from downtown , but it doesn't matter. The hotel is very good, the atmosphere is nice, the lobby made me pay attention to the 'graphics"and I liked. Stuff is helpful and educated. I would return there for sure.
Bring your own Electric Kettle if you need hot water
9 Jan 2019
When travelling in winter time, believe most of the traveler prefer to drink hot water rather than cold. When we stayed in this hotel for couple of days there, I...
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When travelling in winter time, believe most of the traveler prefer to drink hot water rather than cold. When we stayed in this hotel for couple of days there, I noticed that drinking water will not be supplied, which is fine, I can buy bottle water. When I checked with the Reception desk to see if they can provide Electric kettle and cups, was told that I can only get hot water from their bar next to the Reception Desk. Lucky I have my own thermos flask, I can still use this to get hot water up but I'll have to do the same whenever I need it. The first night was ok since I dined in their restaurant, but when I get it again in the second night, the staff there was not helpful at all, 2 staff asked the same lady to help me afterwards which made me feel so bad. I ended up not getting anything from them the following nights. I never came across this kind of situations in the past, even when I stayed in the same hotel in Prague, they immediately provided an electric kettle and cups for us to use during my stay there.
van de Vinne S, Manager at Ibis Amsterdam City West, responded to this review
Dear Kelly,
I am sorry to hear that your stay did not meet up to your expectations. I would like to inform you that the water from the tap is fine in Holland and is good for human consumption. In our hotel we have 10 'superior' rooms that are provided with Thea and coffee facilities. Also at the reception they have a few boilers to rent for free. I suppose that during you stay these were all rented, than we always provide the free option of getting hot water from the bar 24/7. We are all here to serve you as many times as needed, so please do not feel "bad" if you request for hot water again. The staff fully understands, and is happy to help you.
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