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Descriptionclass="small" style="text-align: justify; font-size:11px;">San Marco Hotel is housed in an ancient palace in the heart of the historic centre, immersed in the characteristic and peaceful atmosphere.
Traveler Reviews brought to you by
OYO 165 San Marco Hotel
117-305 Al Murrar, Dubai, United Arab Emirates (Formerly San Marco Hotel)
Ranked #420 of 645
hotels in Dubai
TripAdvisor Traveler Rating:
Waste of time
May 24, 2019
We supposed to check in today since we had a great deal with OYO it's an app were they give a really reasonable price for a hotel stay. We got...
We supposed to check in today since we had a great deal with OYO it's an app were they give a really reasonable price for a hotel stay. We got it for 20aed 1 night at we arrive at the lobby of the hotel we noticed there is a lot of people waiting to be check in the guy from the reception named "sahuj" said he is calling one by one by just remembering their faces so he asked us to wait for an hour he didn't bother to ask for any information everyone is patiently waiting. After like 40mins he called us he said the one that we booked is only for 1 adult and we need to pay additional 80aed since it's me and my wife are staying I told him after we booked the room thru OYO we called in to your hotel to confirm if the app is legit since we are sceptical the reception said it's confirm and I add that my wife booked the room for 1 person by mistake but we are a couple the reception said "no problem" the guy infront of us said we don't have a choice but to pay the 80aed very unpolite he just told us if you will not take the room step back I ask him who's the manager in the hotel and he said "I am" then turn to call a different guest we're very disappointed at the end of the day me and my wife go home we just waste taxi fare never we will recommend this kind of hotel they don't have consideration rooms should be always good for 2 and they don't know what is Customer Service at all.
Stayed here two nights for NYE as they jacked the price up skyhigh on this 2 star dump. If you pay more than US$50 for a room here then its...
Stayed here two nights for NYE as they jacked the price up skyhigh on this 2 star dump. If you pay more than US$50 for a room here then its not worth it. The place is a favourite with Russians on a budget holiday and the rooms look like babushka did the decorating back in the early 1980â€™s. The place is under the flight path so really noisy as well. Give it a miss!
Everything has started when I made a phone call to the call to ask for a receptionist to put me thorugh to one of their guests that stay at their...
Everything has started when I made a phone call to the call to ask for a receptionist to put me thorugh to one of their guests that stay at their so-called hotel. The guy I Believe has not been taught of phone etiquette becasue he told that the guets have left for the beack. When I asked 'do you know by any chance what time they would be coming back because they have a shuttle service to the beach (I presume they know) from hotel's end, the guy aggresively told that 'you are asking too many questions'. I asked it because I did not want to come and wait there for my guests. they are quiet old and I wanted to suit for their convenience. Then, later in the evening when I managed to set an appointment with the guest, I came to the hotel. At the reception, I ask for a receptionist (MR. Sujah Hashim)kindly to call the guest room (I gave the guest name but did not know the room number), he told that he cannot help and go ahead to contact the guest. I said you wi-fi here. Could you give me the password ? to which he said, it is only for in-house guests. I said but I do not have data. He replied 'IT IS NOT MY PROBLEM' Seriously ? I mean what kind of staff are you hiring guys ? Do not you teach them to properly communicate with guests ?
They to go out, buy data, to contact my friend to whom I could not get thorugh for a long time and made me wait untill I finally sorted it out.
In a nutshell, I believe you staff needs a training (intesive one for a looong time) on how to properly communicate with guests.
We were in Dubai for a few days and wanted to do lots of activities, as we were going to be out and about we didnt want an expesnive hotel...
We were in Dubai for a few days and wanted to do lots of activities, as we were going to be out and about we didnt want an expesnive hotel as we were soending more on activities. So we chose San Marco and I would say this hotel deserves to be 3 star. I was shocked when I found out it was 2 stars. It has a tiny swimming pool on the roof, which is good for some people, however when you are in Dubai you should really be visitng the beaches. The room was clean and the staff were friendly. There are takeaway close by and some shops close by. For price this hotel is perfect if like us you will just be using it for sleeping. The wifi only works in the lobby which is not convinient.
Well located in Friz Murar area, close to all amenities and convenience stores and transportation.
Hotel staff is very cooperative
The environments are clean and the hotel is always spic...
Well located in Friz Murar area, close to all amenities and convenience stores and transportation. Hotel staff is very cooperative The environments are clean and the hotel is always spic and span The restaurant is decent and offers food to cater to different comunities