Available Room(s) from
Thu 16-May-2019 to
Fri 17-May-2019
Location
Description
This 3 star hotel is located within the city of Paris and was established in 1973. It is a short drive away from the Arc de Triomphe and the nearest station is La Defense Grande Arche. The Hotel has a restaurant, a bar, a conference room, a coffee shop and a fitness centre/gym. All 507 rooms are equipped with hairdryer, safe, ironing set and air conditioning. The Mercure La Defense 5 is a Tourist hotel. Located in Paris area. Shopping is accessible by bus/taxi and the nightlife/restaurants are located in the hotel.
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mercure la defense 5
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mercure la defense 5
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Descriptionclass="small" style="text-align: justify; font-size:11px;">This 3 star hotel is located within the city of Paris and was established in 1973. It is a short drive away from the Arc de Triomphe and the nearest station is La Defense Grande Arche. The Hotel has a restaurant, a bar, a conference room, a coffee shop and a fitness centre/gym. All 507 rooms are equipped with hairdryer, safe, ironing set and air conditioning. The Mercure La Defense 5 is a Tourist hotel. Located in Paris area. Shopping is accessible by bus/taxi and the nightlife/restaurants are located in the hotel.
Traveller Reviews brought to you by
Mercure Paris La Defense
18 rue Baudin | Place Charras, 92400 Courbevoie, La Defense, France
1,406 Reviews
Ranked #10 of 16
hotels in Courbevoie
GreenLeader GreenPartner
TripAdvisor Traveller Rating:
Value
Rooms
Cleanliness
Service
Excellent
187
Very Good
615
Average
407
Poor
144
Terrible
53
true
Recent Reviews:
AndrewN424
Tadley, United Kingdom
Trip type:
Business
Distinctly overpriced
29 Mar 2019
OK, Paris is expensive and this was in a particularly pricey part of town, but the value for money was still poor. I arrived late and still had to wait...
more »
OK, Paris is expensive and this was in a particularly pricey part of town, but the value for money was still poor. I arrived late and still had to wait for service as the receptionist seemed more interested in accounting for the day. My room was small, though the TV wasn't and I had to dodge around the bathroom door to get to the toilet. It was clean but the overpowering smell was one of fresh paint. Breakfast was fine, though in general the service remained distant at best.
Mercure92400, Responsable relations clients at Mercure Paris La Defense, responded to this review
At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.
We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.
I selected this hotel within my corporate reservation system and the choice was unfortunate. I spent there 2 nights in March for a business trip and I'm not happy about...
more »
I selected this hotel within my corporate reservation system and the choice was unfortunate. I spent there 2 nights in March for a business trip and I'm not happy about the client service. The hotel is medium level and it seemed under restructuring in some areas (hall and front desk in particular). The room was clean, but very basic (es. frigo bar empty). The most disappointing thing was the check out experience. Despite a few people waiting to check-out, I was invited to wait for the electronic invoice sent via mail. After 10 days, and multiple requests to the customer service, I'm still waiting for the receipt and nobody pays attention to my requests. This is not acceptable for an international hotel with people travelling for business. Despite I like Mercure Hotels, I will never get back to this place.
Mercure92400, Responsable relations clients at Mercure Paris La Defense, responded to this review
Stayed in this hotel for five days in connection with a work trip.
Location - Decent location in La Defense and approximately 5 to 10 min walk to the Metro...
more »
Stayed in this hotel for five days in connection with a work trip.
Location - Decent location in La Defense and approximately 5 to 10 min walk to the Metro and the big shopping mall Le Quatre Temps. It has a small outdoor / indoor shopping mall. Moreover, there is a long shopping street just nearby with several restaurants, bakerys, McDonalds etc.
General facility - The property looks and feels a bit old school and could use an update both in the lobby and in the restaurant on the ground floor. The only thing that seems to have been recently updated was the bar. The upper floors had been renovated, so could have been part of a bigger renovation.
Room - I got an upper floor renovated room, which was very nice. It is definitely not on the larger size, but has decent space if you are only on a business travel. Moreover, it had a small table where you could work from. A big minus was the lack of ironing board, which meant you had to go to a dark and rather disgusting old room to iron your work shirts. This was a big minus for someone on a business travel.
Dining - Only had the breakfast in the hotel which was all right but nothing more than that. It seemed to be a bit quantity over quality and service was nothing special, although I did not expect that.
SPA / Pool / Gym - Did not use or see if they had any of these at the hotel.
WIFI - Worked flawlessly
Service - The lobby personnel was very friendly and helpful. Cleaning of the room was also very good, so nothing to complain about.
Cleanliness - Similar to above nothing to point the finger at.
The accommodation is good. Look forward to the renovations to be completed. This hotel in convenient for my business travel to Paris and close enough to our offices. I recommend...
more »
The accommodation is good. Look forward to the renovations to be completed. This hotel in convenient for my business travel to Paris and close enough to our offices. I recommend this hotel to business travel users in the region.
Mercure92400, Guest Relations Manager at Mercure Paris La Defense, responded to this review
We are happy to read that you enjoyed our location and your room. We will be very happy to show you the results of the refreshments. Our new reception will be ready on monday.
I came with large group to the hotel (i'm one of the group member)
I'm the member of thw accor group and i always recommended their hotels, but this one...
more »
I came with large group to the hotel (i'm one of the group member) I'm the member of thw accor group and i always recommended their hotels, but this one is very poor to me personally. Located outside the city, at the la defence. I understand if the travel ask the hotel to tightened the budget but somehow the service is very poor to me. The receptionists are helpful, the room so small, the cleaning services not good, the elevator jammed, others are below the standart of the accorhotels management.
Mercure92400, Guest Relations Manager at Mercure Paris La Defense, responded to this review
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