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The Ritz Carlton, Toronto features a coffee shop/cafe and a bar/lounge. Room service is available 24 hours a day. Recreational amenities include an indoor pool, a health club, a spa tub, a sauna, and a fitness facility. The property's full service health spa has body treatments, massage/treatment rooms, facials, and beauty services. This 5 star property has a 24 hour business center and offers small meeting rooms, secretarial services, and a technology helpdesk. Wireless and wired high speed Internet access is available in public areas surcharges apply. This Toronto property has 20000 square feet of event space consisting of banquet facilities, conference/meeting rooms, and a ballroom. Business services, wedding services, limo/town car service, and tour/ticket assistance are available. Additional property amenities include a library, valet parking, and a concierge desk. This is a smoke free property.
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RITZ CARLTON TORONTO
181 Wellington Street West Toronto, Ontario M5v 3g7
Descriptionclass="small" style="text-align: justify; font-size:11px;">The Ritz Carlton, Toronto features a coffee shop/cafe and a bar/lounge. Room service is available 24 hours a day. Recreational amenities include an indoor pool, a health club, a spa tub, a sauna, and a fitness facility. The property's full service health spa has body treatments, massage/treatment rooms, facials, and beauty services. This 5 star property has a 24 hour business center and offers small meeting rooms, secretarial services, and a technology helpdesk. Wireless and wired high speed Internet access is available in public areas surcharges apply. This Toronto property has 20000 square feet of event space consisting of banquet facilities, conference/meeting rooms, and a ballroom. Business services, wedding services, limo/town car service, and tour/ticket assistance are available. Additional property amenities include a library, valet parking, and a concierge desk. This is a smoke free property.
Traveler Reviews brought to you by
The Ritz-Carlton, Toronto
181 Wellington St W, Toronto, Ontario M5V 3G7, Canada
1,957 Reviews
Ranked #7 of 139
hotels in Toronto
Travelers' Choice 2019
Luxury
Certificate of Excellence 2019
TripAdvisor Traveler Rating:
Value
Rooms
Cleanliness
Service
Excellent
1562
Very Good
271
Average
75
Poor
25
Terrible
24
true
Recent Reviews:
Melissa S
Trip type:
Business
amazing amazing
Oct 11, 2019
totally professional luxury hotel
everything perfect
spa is amazing
room service breakfast superb
beds incredible
fast wifi
everything you could want from a luxury hotel
would definitely stay here again
more »
totally professional luxury hotel everything perfect spa is amazing room service breakfast superb beds incredible fast wifi everything you could want from a luxury hotel would definitely stay here again
FranckA384, General Manager at The Ritz-Carlton, Toronto, responded to this review
Dear Melissa, Thank you for choosing to stay at The Ritz-Carlton, Toronto. We are delighted to hear that you enjoyed service provided to you by our Ladies & Gentlemen, as well as our facilities. We look forward to welcoming you back the next time you choose to visit Toronto.
From the moment we arrived to our checkout, every detail was taken care of. We were greeted by the friendly concierge and addressed by name. Even the cleaning staff greeted...
more »
From the moment we arrived to our checkout, every detail was taken care of. We were greeted by the friendly concierge and addressed by name. Even the cleaning staff greeted us and asked if there was anything they could help us with. Lovely room with excellent amenities. Bathroom was gorgeous, even offered an automatic commode complete with a heated seat. Toiletries were nicely scented and the robes were so soft and luxurious. We would love to return
FranckA384, General Manager at The Ritz-Carlton, Toronto, responded to this review
Thank you for choosing to stay at The Ritz-Carlton, Toronto. We are delighted to hear that you enjoyed the service provided to you by our Ladies & Gentlemen. We look forward to welcoming you back to the Hotel the next time you are in Toronto.
What a lovely hotel. All staff were welcoming and helpful. The room was typical Ritz, which means excellent. We spent too much at the spa--I felt treatments were overpriced--but overall,...
more »
What a lovely hotel. All staff were welcoming and helpful. The room was typical Ritz, which means excellent. We spent too much at the spa--I felt treatments were overpriced--but overall, I'd highly recommend this property. Well maintained, cozy, wonderful overall.
FranckA384, General Manager at The Ritz-Carlton, Toronto, responded to this review
Thank you for choosing to stay at The Ritz-Carlton, Toronto. We are delighted to hear that you enjoyed your time with us, and appreciate your feedback regarding the price of treatments at the Spa. We look forward to welcoming you back again soon.
I was here only one night and because it was convenient to Union Station area.
I was impressed by the infrastructure (beautiful lobby and the room) and the staff (housekeeping,...
more »
I was here only one night and because it was convenient to Union Station area. I was impressed by the infrastructure (beautiful lobby and the room) and the staff (housekeeping, front desk). I did not get a chance to check the gym or other amenities. The room was much bigger than I anticipated, and I really loved the fact it had a tea kettle, and several types of teas to choose from so I could have a cup of tea in my room. The tea kettle was modern, worked very well. The bathroom was enormous - two sinks, separate bathtub, shower and toilet stall. Very well designed. Water pressure was great. The room and hotel were very quiet when I was there, no noise from street outside. I had a "city view" which basically looks at other buildings/roofs but I didn't care about the view as I was out of the room until bedtime. Very nice robes and towels in the room - soft, nothing torn or worn out. I really liked the furniture and lighting fixtures - very elegant and pretty. The room was immaculate - I could not find any dirt. Which brings me to staff - housekeeping did a great job here - thanks to Aurelia (who left a nice card stating if I needed anything to call them.) I found the front desk staff to be committed to customer service - on check out he offered to get me some tea before I left, and directed me to a back exit so I could head to the UP Express train a little faster. What would I improve? The TV in the room seemed a bit small for the size of the room. The lobby has coffee set up in the AM but why not add some hot water and teabags so someone could have tea as well (although you could make it in your room and bring it down.) And somehow there is a disconnect with Bonvoy app requests - before I arrived I requested foam pillows but alas they did not provide them - and by the time I got to the room it was very late and I was too tired to call and wait for them to be brought up so I made do with the feather pillows. But these are minor quibbles. I would add that I have stayed in the Four Seasons Toronto and Shangri-La Toronto and the Ritz room/bathroom compares favorably to them, comparable to Shangri-La and better than Four Seasons. Also I liked the lobby in the Ritz better than the other two hotels. I will definitely consider staying here again next time I am in Toronto.
FranckA384, General Manager at The Ritz-Carlton, Toronto, responded to this review
Thank you for choosing to stay at The Ritz-Carlton, Toronto. We are delighted to hear that you enjoyed the location of our Hotel, as well as the service provided to you by our Ladies & Gentlemen. We appreciate your feedback regarding the TV, and Marriott Bonvoy app miscommunication. We will follow up with our team to ensure this is addressed. We look forward to welcoming you back to our hotel again soon.
I have experienced the perfect hospitality and staff responsiveness in this hotel but I struggle to find one truly exceptional thing to this property.
The hotel’s interior is slightly tired...
more »
I have experienced the perfect hospitality and staff responsiveness in this hotel but I struggle to find one truly exceptional thing to this property. The hotel’s interior is slightly tired but stays cozy. The gym and the spa are of medium size and variety. The breakfast was a bit disappointing in variety but good quality. Location is very central and easy to reach.
FranckA384, General Manager at The Ritz-Carlton, Toronto, responded to this review
Thank you for choosing to stay at The Ritz-Carlton, Toronto. We are delighted to hear that you enjoyed the hospitality of our Ladies & Gentlemen. We apologize that we were not able to exceed your expectations, and appreciate your feedback regarding the facilities. We hope to welcome you back to our Hotel in the future.
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