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The Ritz Carlton, Toronto features a coffee shop/cafe and a bar/lounge. Room service is available 24 hours a day. Recreational amenities include an indoor pool, a health club, a spa tub, a sauna, and a fitness facility. The property's full service health spa has body treatments, massage/treatment rooms, facials, and beauty services. This 5 star property has a 24 hour business center and offers small meeting rooms, secretarial services, and a technology helpdesk. Wireless and wired high speed Internet access is available in public areas surcharges apply. This Toronto property has 20000 square feet of event space consisting of banquet facilities, conference/meeting rooms, and a ballroom. Business services, wedding services, limo/town car service, and tour/ticket assistance are available. Additional property amenities include a library, valet parking, and a concierge desk. This is a smoke free property.
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RITZ CARLTON TORONTO
181 Wellington Street West Toronto, Ontario M5v 3g7
Descriptionclass="small" style="text-align: justify; font-size:11px;">The Ritz Carlton, Toronto features a coffee shop/cafe and a bar/lounge. Room service is available 24 hours a day. Recreational amenities include an indoor pool, a health club, a spa tub, a sauna, and a fitness facility. The property's full service health spa has body treatments, massage/treatment rooms, facials, and beauty services. This 5 star property has a 24 hour business center and offers small meeting rooms, secretarial services, and a technology helpdesk. Wireless and wired high speed Internet access is available in public areas surcharges apply. This Toronto property has 20000 square feet of event space consisting of banquet facilities, conference/meeting rooms, and a ballroom. Business services, wedding services, limo/town car service, and tour/ticket assistance are available. Additional property amenities include a library, valet parking, and a concierge desk. This is a smoke free property.
Traveler Reviews brought to you by
The Ritz-Carlton, Toronto
181 Wellington St W, Toronto, Ontario M5V 3G7, Canada
1,887 Reviews
Ranked #7 of 137
hotels in Toronto
Travelers' Choice 2019
Luxury
Certificate of Excellence 2018
TripAdvisor Traveler Rating:
Value
Rooms
Cleanliness
Service
Excellent
1506
Very Good
261
Average
76
Poor
21
Terrible
23
true
Recent Reviews:
Craig22M
Mississauga, Canada
Trip type:
Couples
Treated like royalty
Mar 19, 2019
We came into the city to go to the theatre. A friend of ours told us a great hotel was a short walk from the theatre, the Ritz-Carlton.
From the...
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We came into the city to go to the theatre. A friend of ours told us a great hotel was a short walk from the theatre, the Ritz-Carlton.
From the point we went to walk in to the point t we walked out the next afternoon we were treated like royalty.
We received a room with a south view....WOW. Expect to pay for what you get but it is well worth it!!
FranckA384, General Manager at The Ritz-Carlton, Toronto, responded to this review
Dear Craig22M,
Thank you for choosing to stay at The Ritz-Carlton, Toronto for your night at the theatre. We are delighted to hear that you enjoyed your stay and the service provided by our Ladies and Gentlemen. We hope to be able to welcome you back again the next time you are staying in Toronto.
I chose this hotel for a change from the dreadful Fairmont Royal York (which is tired, old, dirty and overpriced).
The Ritz is, by far, so very much better. Staff...
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I chose this hotel for a change from the dreadful Fairmont Royal York (which is tired, old, dirty and overpriced). The Ritz is, by far, so very much better. Staff are warm, welcoming and friendly and remember your name regardless of which department, be it front desk, concierge, Toca restaurant or the many doormen. I did have some difficulty booking my room but eventually, it was all straightened out by management. My advice is to ensure you are getting all of your requirements, check your confirmation and call with any questions.
The lobby is bright and large with fresh Orchids and Amaryllis. Plenty of seating areas however, the chairs are very deep or too low and one must perch on them rather than sitting back comfortably. A tea canteen is available mid day with the pick of the day Sloane's tea. Unfortunately the Sloane's is not the tea found in the rooms.
Front desk is friendly yet professional and the concierge is one of, if not the best, I have ever encountered for warmth & helpfulness. The 3 elevators are quick, smooth and quiet. A separate bank of elevators on the west side of the lobby will take you to the restaurant and ballrooms.
I asked for an upper floor with a lakeview and I was more than pleased with the view. The CN Tower, Rogers Centre and CBC building to the right and straight ahead a view of Lake Ontario, the island airport, the old roundhouse for the trains to turn and the Gardiner Expressway. I was happy there was a Nespresso machine and a kettle for a nice mug of coffee or cup of tea. Newspapers are delivered in the morning, tell front desk which paper you prefer. The bathroom was large and lovely with several halogen lights on 2 dimmer switches. A separate shower, water closet and a wonderfully deep bath tub. Plenty of towels and bathmats. The shampoo, gel and body lotions have a very light lemon ginger scent, suitable for either male or female guests. A hairdryer is under the marble counter and qtips and cotton pads are in a leather bound jar. Glad I bought my own makeup remover though as there is none and I do not like to ruin hotel's face cloths. The bed had very nice crisp white linens and the pillows were fabulous. A very comfortable chair with ottoman was perfect for reading or just gazing out the ceiling to almost floor window. The colour palette of the drapery and carpeting was pleasing. A desk with 2 chairs, one is an office chair on wheels completes the furnishings. Plenty of lights; table, floor and overhead. There is a vey large television that swiveled and 2 telephones plus a 3rd in the water closet. The closet has an automatic light and a full length mirror, plenty of hangers and an iron & ironing board plus shoe polishers and plastic bags for laundry. Should one require an umbrella they are available through the concierge. Housekeeping is twice daily and the magnetized bookmark Monica left for me was greatly appreciated.
I had an afternoon cocktail in the Ritz bar located on the east side of the lobby and was pleasantly surprised at the bowls of warm olives and assorted nuts placed before me. The menu was very tall and the table was a little wonky so the top heavy vase tipped over. A neighbouring table had the same unfortunate experience.
Breakfast in the restaurant is very nice, there are 3 newspapers to choose from at the hostess station to borrow. I recommend the buffet with smoked salmon, a chacuterie board of prosciutto and salami and 3 different cheeses. A variety of pastries and buttery croissants plus fresh fruit of raspberries, black berries, blueberries and pineapple, yogurt & granola or cold cereal and milk. On weekends there are several hot items such as scrambled eggs, pancakes, bacon & sausage. The fresh squeezed orange juice is delivered daily, not squeezed in house, but is apparently bottomless. The tea selection is upon request and only a box of 6 varieties unfortunately. A tea menu with all available teas would be preferable. Should you prefer just good old plain orange pekoe they thankfully serve Canada's Red Rose.
I dined in Toca one evening with some trepidation as hotel dining rooms are not usually 3 star let alone 5. I was impressed. The chargers are mismatched and to me look like they came from craft day at camp. Mine was a very nice b&w elk but neighbouring tables had a Unicorn, another had a stick of broccoli and another was a waffle with a pat of butter. A modern looking vessel containing sourdough, focaccia and breadsticks was delivered along with a bowl of olive oil. The wine list unfortunately, is encased in plastic and was whisked away before I could decide on courses and accompanying wines. One cannot decide on one without the other so it was returned. I chose the tasting menu with accompanying wine. The amuse bouche of honey panna cotta with balsamic pearls was delightful. The Butternut Squash with fried capers was lovely but I received no explanation of the dish so had to resort to looking on the web site for the various components. The absolute star of the dinner was the fresh hand rolled squid ink pasta with clams, pork belly, sun dried tomatoes and Parmigiana reggiano cheese. Absolutely stunning . The next course was Tooth fish with pureed peas, saffron potatoes (not sure where the saffron went) and whey foam. Love me some foam even thouh some say it is passe. Caramel and cafe Mille feuille was one of the best I have ever had. Fabulously flaky pasty with smooth, creamy filling. All the wines were shown to me prior to pouring with an explanation of region and notes and were well matched to the courses.. If you have room, I suggest one (or some) of the wonderful cheeses and have a look at the cheese cave. A humidity and temperature controlled glassed room at the front of the restaurant. The seating is comfortable however, the lighting is rather bright as the fixtures are placed directly over your place setting. Servers tend to bash their heads when placing dishes as the fixtures are too low. I like the serpentine seating in the middle of the room as it procludes eavesdroppers but, outer banquettes can hear your conversation due to acoustics.
Thank you to Alroy for arranging a car to pick me up at Union Station, Irene for correcting my reservation and Elaine for great concierge service.
Will I return ? Definitely.
FranckA384, General Manager at The Ritz-Carlton, Toronto, responded to this review
Dear MOrfitt2014,
Thank you for choosing to stay at The Ritz-Carlton, Toronto and for taking the time to write such a detailed review of your experience with us. We are delighted to hear that you enjoyed the service provided to you by our Ladies and Gentlemen. We will take your feedback and review it would our teams so that we can improve our levels of service more. We look forward to welcoming you back again the next time you are in Toronto.
The worst part about any Ritz-Carlton is you never want to leave! The Toronto location is no different, and we really barely left... so if you are going in the...
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The worst part about any Ritz-Carlton is you never want to leave! The Toronto location is no different, and we really barely left... so if you are going in the winter-time, it's perfect!
We have stayed at enough Ritz hotels around the world now to see its trends... their staff is really fantastic. They are so so nice, accommodating, friendly; I would have though they would have been stuffy and stark, but they are so warm. We didn't bring our kids this time, but when we have, they welcome them with open arms!
Everything is super updated, clean and comfortable. It was the first time that we had one of those TVs in the mirror devices, really cool! There's a nice tub and shower, a great view of the city, and a nice comfortable bed.
We made sure to have access to the club lounge, which we have never regretted. The lounge is being remodeled, so they moved it to the presidential suite. The staff, service and food is all so delicious! There's a great view of the CN tower and the lake too!
I'm so glad we choose to stay here and I look forward to coming back soon!
FranckA384, General Manager at The Ritz-Carlton, Toronto, responded to this review
Dear MCarson699,
Thank you for choosing to stay at The Ritz-Carlton, Toronto. We are delighted to hear that you enjoyed your experience with us and in the Club Lounge. I am also happy to know that the Ladies and Gentlemen were able to accomodate your needs throughout your stay.
We look forward to welcoming you back again in the near future.
Recommend the proprety if you are in Toronto. Good location, beautiful rooms with the expected top notch hospitality. Great bar at the lobby with good music. Reasonable priced food with...
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Recommend the proprety if you are in Toronto. Good location, beautiful rooms with the expected top notch hospitality. Great bar at the lobby with good music. Reasonable priced food with the onsite restaurant, but you have to make sure that you make a reservation early in the day, bc it get packed for the evening pretty fast.
FranckA384, General Manager at The Ritz-Carlton, Toronto, responded to this review
Dear Kulcsár J,
Thank you for choosing to stay at The Ritz-carlton, Toronto. We are delighted to hear that you enjoyed the hotel and bar and restaurant. We look forward to welcoming you back again in the near future.
This was our fifth trip to Toronto and our third stay at the Ritz Toronto. Our first two trips we stayed at very beautiful hotels in Toronto- but our third...
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This was our fifth trip to Toronto and our third stay at the Ritz Toronto. Our first two trips we stayed at very beautiful hotels in Toronto- but our third trip we stayed at the Ritz and then we were hooked. The location of the hotel can't be beat, the rooms are beautiful, but it is the staff that keeps us coming back year after year. The Club Level at this Ritz is outstanding. Olga is simply wonderful- and is one of the biggest reasons we will never stay anywhere else! Marco- also on the club level- could not be a more genuinely kind person. Shahid remembers us each year when we walk in as well. And our room attendant- Jaya- was lovely and made sure everything was just perfect in our room every day and evening. We also enjoyed the restaurant Toca during our stay and it was delicious- as well as drinks and apps in Deca. It was very cold outside- but with everything offered right there in the hotel- you don't need to leave. The Ritz is also on the PATH- so you are connected to so much Toronto has to offer- and you don't have to put on a coat. It's just a comfortable and warm 20 minute walk to Eaton Centre- the three-story underground mall. The kindness shown to the guests is very genuine- and extraordinary. We can't wait to go back.
FranckA384, General Manager at The Ritz-Carlton, Toronto, responded to this review
Dear Cara A, Thank you for continuing to choose to stay at The Ritz-Carlton, Toronto. We are delighted that you take advantage of the Club Level amenites and that Olga and Marco have been taking great care of you there. I am also thrilled to hear that Jaya, Shahid and the Ladies and Gentlemen at TOCA and DEQ were able to make your stay comfortable and a memorable one. We look forward to welcoming you back on your return to Toronto.
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